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Citizen's Charter



Supporting the people of Cheshire & Merseyside to live well before dying with peace & dignity in the place of their choice

 End of life care

  • Is the total care of a person with an advanced, progressive, incurable illness
  • Is not just about dying
  • May last a few days, or for months or years
  • Begins when, and continues as long as, it is needed

The Palliative and End of Life Care Network's Education Strategy Group developed a Network Charter to underpin the principles of End of Life Care in relation to Education delivered across Cheshire and Merseyside. 

In turn, this developed into a wider Citizen's Charter that localities were invited to adopt and develop.

This Charter is made up of 12 statements indicating the care that patients and their families should expect to receive from the palliative and end of life care services across Cheshire and Merseyside. 

The Charter document may be accessed by clicking on the image.

Wirral Citizen's Charter

Following the development of the Network Citizen's Charter, Wirral locality chose to adopt the Charter and this was launched in May 2015.

Following their "One Year On" event of the launch of Wirral's End of Life Care Charter held on Wednesday, 11th May 2016 their online resource is now available for public and professionalsPresenting to the Network's Clinical Advisory Forum, Julie Gorry, CEO of Wirral Hospice St Johns, gave an overview of the charter's implementation journey and the challenges they met along the way.